Shipping policy
At Marnell K-Tips, we are committed to delivering your luxury hair products quickly, safely, and reliably.
Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
- Local Shipping: 3–5 business days
- International Shipping: 7–14 business days
Please note that shipping times may vary depending on your location and courier services.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected delivery method.
We may offer free shipping on selected orders or promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Delays
While we strive to deliver on time, delays may occur due to:
- High order volume
- Customs clearance (for international orders)
- Courier service issues
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will work with the courier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, feel free to contact us at marnellktips@gmail.com or our support team. We’re here to help ensure a smooth and luxury experience.